Shipping and return policies for Elly Kellner

Shipping Info

I take special care of the packaging and shipping and handle each product by hand myself. Please note I try to re-use cardboard and packing materials as much as I can. All orders are shipped out on Tuesday, unless noted otherwise. All shipping costs include postage, packaging and processing of the order. The shipping costs are non-negotiable and each order is sent through PostNL.

The shipping times will vary depending on the country where you want to receive your order. Within the Netherlands it is expected to be 2-5 days. Within Europe it normally is 5-14 days. For countries like the Unites States, Canada and Australia it usually takes about 10-30 days. Additional taxes for your parcel to enter your country are at your own expense. Please be aware of all the above before you decide to place your order.

If you choose shipping with a track and trace code you can see where your package currently is at. At www.internationalparceltracking.com you can fill out your code, country and postal code and locate your parcel. This is not possible without track and trace. After I wrapped up your order carefully and posted it (with or without track and trace) it is out of my hands and if, in the worst case scenario, your parcel is lost I cannot take responsibility.

Return Policy

If you have received a CD and it is faulty, meaning it doesn’t play in your CD player or computer, please let me know as soon as possible, with your name and ordernumber. In the case where the faulty item you purchased has gone out of stock after you ordered it I will try my best to offer you a worthy alternative or refund your payment if you prefer. Of course I want to see you happy with my products!

In the unforeseen case that your package is damaged or lost during shipping I cannot take responsibility. As I have no control over the ways national postal services treat their mail it will be best for you to file a complaint with your local postal service. I cannot offer a refund in this case.